Refund Policy of Souqak-eg

At Souqak-eg, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, our Refund Policy outlines the process for returning products and obtaining refunds.

Refunds

 * Eligibility: Customers are entitled to request a refund within 14 days from the date of receiving the product.

 * Condition: Products must be unused, in their original condition, and include all original packaging and accessories.

 * Non-refundable Items: Certain items, such as perishable goods, personalized products, or intimate apparel, are non-refundable.

Refund Process

 * Initiate Refund Request: Contact our customer service team at [souqak.eg25@gmail.com] within the 14-day period, providing your order number and reason for the refund.

 * Assessment: Our team will review your request to ensure it meets the eligibility criteria.

 * Product Return: If approved, you will receive instructions to return the product to our address in Cairo, Egypt. Return shipping costs are the responsibility of the customer unless the return is due to our error.

 * Refund Processing: Once we receive and inspect the returned product, we will process your refund to the original payment method within 7 business days.

 * Shipping Costs: Original shipping charges are non-refundable.

 * Damaged or Incorrect Products: If you receive a product that is defective or does not match your order, please contact us within 7 days of receipt for a full refund or replacement at no additional cost.

For further inquiries or assistance, please reach out to us at [souqak.eg25@gmail.com] or call +20 128 137 1801.

We value your business and are here to ensure a seamless shopping experience.