Return and Refund Policy of Souqak-eg

At Souqak-eg, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our Return and Refund Policy outlines the process for returning products and obtaining refunds.

Returns

 * Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.

 * Condition: Products must be returned in their original condition, unused, and in the original packaging.

 * Non-returnable Items: Certain items, such as perishable goods, personalized products, or intimate apparel, are non-returnable.

Refunds

 * Processing Time: Once we receive your returned item, we will process your refund within 7 business days.

 * Method: Refunds will be issued to the original payment method used during purchase.

 * Shipping Costs: Original shipping charges are non-refundable.

Exchanges

 * Availability: Exchanges are subject to product availability. If you need to exchange an item for the same item in a different size or color, please contact us.

Return Shipping

 * Cost: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

 * Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

How to Initiate a Return

 * Contact Us: Email us at [souqak.ed25@gmail.com] with your order number and reason for return.

 * Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

 * Ship the Item: Follow the provided instructions to return the item within 30 days of receiving the RMA number.

Contact Information

 * Email: [souqak.eg25@gmail.com]

 * Phone: +20 128 137 1801

 * Address: Cairo, Egypt